Privacy & Policy

Fluid (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when handling personal information. Personal information is information about an identifiable individual (a natural person).

This policy explains how we collect, use, disclose, and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. For more information about the Act, please visit www.privacy.org.nz

Changes to This Policy

We may update this policy by uploading a revised version to our website. The changes will apply from the date of publication.
This policy was last updated on 29/09/2025

Who We Collect Personal Information From

We collect personal information about you from:

  • Directly from you, when you provide it to us (including via our website, during registration or subscription, through contact with us such as phone or email, or when you purchase or use our products and services).

  • Third parties, where you have authorized this, or where the information is publicly available.

Where possible, we collect personal information directly from you.

How We Use Your Personal Information

We may use your personal information to:

  • Verify your identity.

  • Provide our products and services to you.

  • Market our products and services to you (including contacting you electronically such as by email or text).

  • Improve our products and services.

  • Undertake credit checks (if necessary).

  • Bill you and collect payments, including authorizing and processing credit card transactions.

  • Respond to communications or complaints.

  • Conduct research and statistical analysis (on an anonymized basis).

  • Protect and enforce our legal rights and interests, including defending claims.

  • Fulfil any other purpose authorized by you or permitted under the Act.

Disclosing Your Personal Information

We may disclose your personal information to:

  • Another company within our group.

  • Service providers that support our business (such as IT system hosts, data centers, or logistics providers).

  • A credit reference agency (for credit checks, if required).

  • Third parties for anonymized statistical information.

  • Regulatory authorities or law enforcement agencies, where required by law.

  • Any other person authorized by you.

Some service providers may be located outside New Zealand. This may mean your personal information is held and processed overseas.

Protecting Your Personal Information

We will take reasonable steps to keep your personal information safe from loss, unauthorized use, access, modification, or disclosure.

Accessing and Correcting Your Personal Information

You have the right to access the personal information we hold about you and request corrections, subject to certain exceptions under the Act.

If you wish to make a request, please email us at support@befluid.co.nz with proof of identity and details of your request.

If we agree a correction is reasonable, we will make it. If not, we will take reasonable steps to note your request on the relevant information.

We may charge reasonable costs for providing copies of your personal information or correcting it.

Internet Use

While we take reasonable steps to maintain secure internet connections, any personal information you provide online is at your own risk.

If you follow a link on our website to another site, their privacy policy will apply. We recommend reviewing their policy before sharing personal information.

Cookies

We use cookies (small text files stored on your device) to recognize your browser and monitor website usage. You can disable cookies through your browser settings, though this may limit some website functionality.

Contacting Us

If you have any questions about this Privacy Policy, or wish to request access to or correction of your personal information, please contact us at: support@befluid.co.nz